Artificial intelligence and intelligent process automation shorten the claims journey and ease customer satisfaction woes.The sheer volume and complexity of claims can interfere with delivering seamless customer experiences, but automation closes that gap.
Customer Experience Automation (CXA) helps P&C insurers manage operational costs and mitigate the crisis of overburdened support staff. The Property and Casualty business has the opportunity to drive customer satisfaction improvements and make affordable digital transformation an achievable goal in months, not years.
In this white paper you will learn how:
- Intelligent automation is simple but not simplistic
- Conversational AI understands tone
- To acquire and retain loyal customers
- To meet customers in their preferred channels