Our second annual Banking Digital Trust survey polled digital banking users of the 10 largest US banks on which factors across six key dimensions–Security, Privacy, Reputation, Reliability, Ease of Use, and Feature Breadth–most influence their level of trust in their banks’ digital channels. We then asked respondents to rate their banks across each dimension to determine category leaders.
The actionable survey data guides banks through how to best act on digital touchpoints and improve customer trust for the long term.
Simply enter your information to get an exclusive preview of the Banking Digital Trust Report and to start receiving our Financial Services Daily newsletter, which covers today’s most important trends in banking, fintech, and payments.
Get This in your Inbox
By Submitting your details, you agree to the Privacy Policy of ITBusinessNews & Insider Intelligence