Guide

Nuance named leader for fifth consecutive year

Intelligent Assistants (IAs) are now part of nearly every organization’s strategy to improve customer experience and employee productivity. But faced with a diverse and complex marketplace, decision makers need a way to effectively evaluate and compare the leading solution providers, based on the criteria that truly matter.

The Decision Makers’ Guide to Enterprise Intelligent Assistants from Opus Research does just that—evaluating 21 vendors for their enabling platforms and technology, integration points and scalability, and track record and future vision for enterprise‑scale conversational AI.

We’re proud to report that Nuance has been ranked a leader for the fifth consecutive year! Download the report to get the detailed assessment and see why Nuance was recognized as “Best in Class” and given the highest assessment amongst it’s peers for “completeness of services, features and scaling capabilities” to support both consumer and agent experiences.