How Social Disruption Drives Contact Center Fraud:Guide

And, how to fight back, with stronger identity and credibility checks.

In times of crisis, professional fraudsters react fast. They play on public fears, exploit overstretched systems, and take advantage of unusual times to camouflage suspicious behaviors.

In this whitepaper, we’ll examine how this wave of disruption-driven fraud can impact customer contact centers. We’ll also explore how some CX leaders are taking advantage of emergent technologies such as biometrics and credibility authentication, to better protect their customers and their businesses during challenging times.